At Jaime Appliances, we strive to ensure complete customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a return and refund policy that aims to make the process clear and hassle-free.
Returns:
Return Period: You have 14 days from the date of purchase to return a product.
Product Condition: The product must be in its original condition, unused and in its original packaging with all accessories included.
Return Process: To initiate the return process, please contact our customer service team, providing details of your purchase and the reason for the return.
Refunds:
Processing Time: Once we receive the returned product and verify its condition, we will process your refund. This process can take up to 10 business days.
Refund Method: Refunds will be issued using the same payment method you used for the original purchase, unless otherwise agreed. Cash refunds are not accepted. Items will be exchanged for another item of similar characteristics or a voucher to spend at the store.
Shipping Costs: Original shipping costs are non-refundable unless the return is the result of an error on our part.
Items Not Eligible for Return:
Customized or modified products.
Consumable or perishable items.
Products that are not in their original condition.
At Jaime Appliances, we value your satisfaction and work hard to resolve any issues you may have with your purchase. If you have any questions or concerns, please don't hesitate to contact our customer service team. We appreciate your trust in us!
Privacy Policy
This Privacy Policy describes how Jaime Appliances collects, uses, and protects the information you provide when you use our website and services. By using our services, you agree to the practices described in this policy.
Information Collected: We collect information you provide directly to us, such as your name, address, email address, and contact details. We also automatically collect information about your device and how you interact with our website through cookies or other similar technologies.
Use of Information: We use the information we collect to process orders, provide services, personalize your experience, improve our website, and communicate with you about special offers and news. We will not share your information with third parties except when necessary to complete transactions or comply with the law.
Information Security: We take measures to protect your personal information from unauthorized access or alteration. We use industry-standard security protocols when processing payments and storing personal information.
Access and Control of Information: You can access, correct, or delete your personal information at any time. If you wish to do so or have questions about our Privacy Policy, please contact us using the information provided at the bottom of this page.
Changes to the Privacy Policy: We reserve the right to update this Privacy Policy at any time. Changes will take effect immediately upon posting on our website.
By using our services, you confirm that you have read and understood this Privacy Policy. At Jaime Appliances, we are committed to protecting your privacy and providing you with a safe and transparent experience.
Terms of Service
1. Acceptance of Terms: By using the services and accessing the Jaime Appliances website, you agree to comply with these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, please do not use our services.
2. Appropriate Use: You agree to use our services only for lawful purposes and in accordance with these Terms of Service. You may not use our services in any way that infringes the rights of third parties or violates applicable laws.
3. Account Information: You are responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities that occur under your account.
4. Electronic Communications: By using our services, you consent to receive electronic communications from us. These communications may include emails related to your account, legal notices, or other relevant information.
5. Intellectual Property: All content on our website, including text, graphics, logos, images, and software, is protected by intellectual property rights and is the exclusive property of Electrodomésticos Jaime.
6. Modifications to the Terms of Service: We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. Your continued use of our services following the posting of any changes constitutes acceptance of those changes.
7. Termination of Service: We reserve the right to suspend or terminate your access to our services at any time, for any reason, without prior notice.
8. Contact: For any questions or concerns regarding these Terms of Service, please contact us using the information provided at the bottom of this page.
By using our services, you confirm that you have read and understood these Terms of Service. At Jaime Appliances, we are committed to providing you with quality and transparent services.
Shipping Policy
1. Order Processing: All orders placed at Jaime Appliances are subject to processing and approval. We strive to process and ship orders as quickly as possible, usually within 1 to 3 business days.
2. Shipping Destinations: Delivery times may vary depending on location and shipping option selected.
3. Shipping Methods: We offer several shipping methods, including standard and express options. Shipping costs will be calculated during checkout and displayed before order confirmation.
4. Delivery Times: Delivery times vary depending on location and the shipping method selected. We'll provide you with a delivery estimate during the checkout process, and you'll also receive tracking information once your order has shipped.
5. Shipping Costs: Shipping costs will be calculated based on the package weight, delivery location, and selected shipping method. These costs will be clearly displayed upon order confirmation.
6. Taxes and Customs Fees: It is the customer's responsibility to pay any taxes or customs fees that may apply to their order according to local laws.
7. Shipping Address: It is the customer's responsibility to provide an accurate and complete shipping address. Jaime Appliances is not responsible for lost or returned shipments due to incorrect or incomplete information provided by the customer.
8. Shipment Tracking: We'll provide tracking information so you can follow your order. If you have questions about the status of your shipment, please contact us and we'll be happy to help.
9. Changes to the Shipping Policy: We reserve the right to update or change our Shipping Policy at any time. Changes will be effective immediately upon posting on our website.
For additional questions about our Shipping Policy, please feel free to contact us using the information provided at the bottom of this page. At Jaime Appliances, we strive to provide you with an efficient and transparent shipping service.
Contact information
Contact Information Policy – ElectroJaime.com
Last updated: 10/15/2024
At ElectroJaime.com , we value communication with our customers and are committed to providing clear and accessible contact channels to resolve any questions or concerns related to our products, services, or your experience on our platform. This contact information policy describes the means by which you can contact us and the guidelines we follow for handling inquiries.
1. Contact information
You can contact us through the following means:
Email: For any general inquiries, order issues, or technical support, please email us at electrojaime@hotmail.com
Customer Service Phone: Our customer service team is available Monday to Friday, 9:00 AM to 6:00 PM, at +34647348698
Contact form: You can also complete the contact form available on our website https://electrojaime.com/pages/contact and we will respond within 24 to 48 business hours.
Physical Address: If you prefer to visit us or send us correspondence, our office is located at:
ElectroJaime
PAQUIRO STREET 12A MALAGA, 29006 SPAIN
Legal notice
1. Corporate Information: Electrodomésticos Jaime is a commercial entity registered in Spain, with our main office located at C/Paquiro 12A. To contact us, please use the information provided at the end of this notice.
2. Intellectual Property: All content on our website, including text, graphics, logos, images, and software, is protected by intellectual property rights and is the exclusive property of Electrodomésticos Jaime, unless otherwise indicated.
3. Liability: We make every effort to provide accurate and up-to-date information on our website. However, we do not guarantee the accuracy, completeness, or timeliness of the information. Jaime Appliances is not liable for any loss or damage that may arise from the use of our website or the information contained therein.
4. Links to Third Parties: Our website may contain links to third-party websites. These links are provided solely for your convenience. Jaime Appliances does not control or endorse the content of these websites and is not responsible for their content.
5. Data Protection: We are committed to protecting your privacy. Please see our Privacy Policy for detailed information on how we collect, use, and protect your personal information.
6. Modifications to the Legal Notice: We reserve the right to update or change this Legal Notice at any time. Modifications will be effective immediately upon posting on our website.
7. Applicable Law: This Legal Notice is governed by the laws of [country]. Any dispute relating to this notice will be subject to the exclusive jurisdiction of the courts of [city].
8. Contact: For questions or comments about this Legal Notice, please contact us using the information provided at the bottom of this page.
By using our website, you agree to the terms and conditions set forth in this Legal Notice. At Jaime Appliances, we are committed to providing accurate and transparent information to our users.
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